Fabric addicts, tell me if this sounds familiar to you. You’re at the store, eyeing some pretty yardage. But you don’t need any new fabric, you feel like you shouldn’t spend any more money on fabric, it’s not 100% what you had in mind, and you reluctantly put the bolt back on the shelf. You walk out of the store feeling proud of your sense of restraint, your frugality, your ability to rise above and not succumb to the sick fabric addiction characteristic of mere mortal seamstresses.
But then a tiny pang of regret bubbles up, and you bravely push it aside and tell yourself you’ll work it off at home with 50 bicycle crunches, feeling smug about your clever idea to replace fabric with exercise. As the days go by, you find yourself thinking more and more about that fabric- the one that got away. It starts to seem like every pattern in your collection would look great in it. You look through your fabric stash and realize you have nothing like it. You look through your closet and realize everything in it would go with that fabric. You search online and realize that everything out there is inferior. Meanwhile, the fabric you’re obsessing over is long gone, or perhaps you left it behind in another state or another country. In any case you didn’t get it and now you can’t get it, and you also never got around to those crunches, did you?
This has happened to me a couple of times, and those fabrics still haunt me like the plaintive puppies at the shelter that I couldn’t bring home. But, it did NOT happen to me this weekend when I was fabric shopping in Montreal! And this typically long preamble brings me to my story:
I mentioned in my last post that the good folks at Sam Textiles offered the most cheerful service I encountered at the fabric shops on St. Hubert. I have to say that they were certainly the exception, and I was at first taken somewhat aback at the aloofness in most of the stores. I was surprised that I generally was not acknowledged or greeted in most of the stores- even in NYC (not generally recognized for warm and fuzzy service, and I say that as a native New Yorker myself), a hello is pretty standard. But perhaps it was just a strange coincidence in the stores at Montreal, or perhaps it’s just a cultural difference – no big deal in any case, as the staffers weren’t rude, unpleasant, or unprofessional… except for one!
While prowling through one of the fabric shops (pictured above, and not one of the places recommended by readers), I discovered a black and white striped knit, and as you may remember, I’ve been trying to find one for a while and still haven’t quite found what I’m looking for. This one wasn’t quite what I was envisioning either, perhaps a little too much sheen, perhaps a bit too heavy and coarse, but it was the only one I’d found that day and might have worked. It wasn’t marked with a price, so I brought it to the table. The woman measured out the remainder of the roll and finding that it was only 1.7 meters told me that she would not cut it- I would have to take the whole piece or none, at $10 per meter. Fair enough. I stood there waffling for a minute on whether it would be worth it to buy twice as much as I needed, whether it was too shiny for what I wanted, Dan making sympathetic “hmmmm” faces. In the meantime, the woman was looking grumpy and impatient as though I were wasting her time. (Hint: if you want to minimize the necessary interaction with your customers, perhaps putting prices on stuff would be a good first step.) Finally I said thank you but it was not what I was looking for. In response, the woman gave me about three seemingly endless seconds of the stink eye and then wordlessly turned her back to me and started rolling the fabric back onto the tube. Dan and I looked at each other in shock before suppressing giggles.
The first thing I said to Dan when we left the store was, “Wow, I wasn’t sure about that fabric in the first place, but she made me really glad that I DIDN’T buy it!” Thank you for that, impressively rude fabric shop lady – it’s three days later, and not the merest hint of regret over fabric not bought, nor tiniest twinge of guilt over bicycle crunches not done!
30 comments
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April 28, 2010 at 11:43 am
Colleen P.
I see the state I live in is now exporting retail help!
April 28, 2010 at 11:56 am
Rivikah
When it comes to Montreal, there’s another relevant question: What language were you speaking? In that part of the world there a small amount of cultural and political tension that can manifest itself as retail rudeness.
April 28, 2010 at 12:01 pm
selfishseamstress
With this particular woman (who was clearly Quebecoise) I was speaking French. In Sam, I was speaking English. In most shops, there was no dialogue at all between me and the staff in either language :) Strangely, it seemed like the staff were more cheery in other types of shops, which leads me to think that perhaps what I perceived as aloofness may have just been a coincidence.
April 28, 2010 at 12:17 pm
beangirl
Oh see and here I thought maybe the lovely (and by “lovely” I mean “astonishingly rude and unhelpful”) salesperson from my local chainstore had suddenly taken it into her head to learn French and move to Quebec. Silly me. Wishfull thinking.
April 28, 2010 at 1:28 pm
Cynth
This recent snippy salesclerk example aside, I too have felt the pangs of yardage passed by. My rule is: if you’re still obsessed by the fabric three days later, call or e-mail the shop. They’re usually more than happy to take a phone order and send it to you in the mail. Yes you had to pay postage, but at least you can sleep again!
April 28, 2010 at 1:52 pm
Sarah M
In my experience, and in reading other blogs, the rule of thumb is that the messier/dirtier the fabric store, the ruder the sales staff. And stores without prices on their fabric also seem to have bad sales staff. As though if it’s too much effort to clean the place & mark prices on the bolts, it will CERTAINLY be too much effort to be pleasant and helpful with customers. My grimy, badly lit local chain store with the misleading sales fliers adds another fabulous attribute to the overall experience: they often short me on the fabric cuts. Not sure how they manage it, since I’ve taken to watching the cutting really closely, but seems to be dependably short by an inch or two for every cut. Perhaps they stretch the fabric while cutting? Maybe the rulers are special shorter measures for cheating (like mirrors that make you look thin in the store)? 99% of my business goes to businesses that make an effort, and the only reason I spend ANY money at the crap stores is out of geographical necessity. I can’t see what store this is by the photograph, but I say: go on and NAME AND SHAME, Selfish Seamstress! (except that would be helping others, and not very selfish). One final note: @Rivikah is so right about the French/English tension in Montreal, but you were speaking the sales person’s language, so that’s probably not the issue (unless she hates the non-Canadian French). Sorry for being ranty – can you tell it’s a pet peeve? I worked in customer service for so long, I tend to take these things a little too much to heart.
April 28, 2010 at 2:55 pm
selfishseamstress
Hehehe– this is the difference between you (good person) and me (bad person). You worked in customer service, and it made you hate bad service. I worked in customer service, and it made me hate people :D
April 28, 2010 at 1:55 pm
Sarah M
p.s. I didn’t name/shame my local chain store in my comment, because it’s not my blog, so actually tried to quit my rant while I was ahead. Sorry for standing on the soap box!
April 28, 2010 at 2:01 pm
Colleen P.
Beangirl-do you live in Dayton too!?!?!?! You must, I think this is where they grow all the horrible sales clerks!
April 28, 2010 at 2:04 pm
The Cupcake Goddess
I tell you what, I get this at the fabric shop I frequent every time I go there. And it’s always the lady at the cutting table. I realize that being the fabric cutting lady was probably not this woman’s first choice of career, but why do people have to be so dang rude about it? Even if you can’t say anything nice, why say anything at all? Learn a few manners or get another job. And if you really lack the skills to be nice at all, maybe you shouldn’t work.
April 28, 2010 at 2:56 pm
selfishseamstress
I’m with you, though oddly enough, this woman was really following the “don’t say anything at all” rule, and it was pretty jarring :) It’s weird to say, “I think I’m going to pass, but thanks for your help!” and get not a word in response!
April 28, 2010 at 2:15 pm
Jean S
Wow, she must be the Quebecois cousin (say that three times fast) of a local yarn store owner. Said owner is one of the grumpiest retailers I have ever encountered…..one wonders how these folks stay in business.
April 28, 2010 at 2:15 pm
Emma Louise
As a native Montrealer, I can assure you that what you experienced is not entirely surprising on St-Hubert street (ha! you thought I was going to say “Oh my God! That would NEVER happen normally!” – not so!). The thing is, it’s probably one of the only places in North America where one is expected to bargain and haggle (hence: no marked prices, obsequious and/or aloof staff), and I think that can explain a certain amount of her rude huckster-ing. I was at that same shop a month or so ago, and I’m pretty certain I was served by that same lady – although she must have been on her meds that day because she was all sweetness and light with me (either that, or she could tell that I was a novice sewer and could smell a sucker at 50 paces). That’s my theory anyways… ;-)
April 28, 2010 at 2:38 pm
Dorothy
Oh, that Montreal service with a scowl. It’s not every store, obviously, but I think it’s just kind of…how things are there, to a much greater extent than elsewhere in English or French Canada. I try to look on it as a tourist attraction.
IME, there isn’t necessarily a correct language to speak with French Montrealers — some will get annoyed if you don’t try to communicate in French, some will roll their eyes and reply to you in English if you address them in French. Of course most North American Anglos who learn French at school don’t learn Quebec French, so even when we speak fairly well we out ourselves as maudits anglais.
April 28, 2010 at 2:38 pm
Robin
GREAT STORY! hmpf.
Now EVERYONE knows about the stinkeye lady in the unnamed fabric shop!
You showed her!
April 28, 2010 at 2:59 pm
selfishseamstress
Hahaha. Today I’m out for chuckles, not revenge. I’m going to guess stinkeye lady wouldn’t be the slightest bit phased even if I outed her as the stinkeye lady. The Selfish Seamstress can’t waste her efforts exacting revenge if no one is going to end up crying. That is why she prefers to pick on the weak. I don’t remember the name of the store anyway- something starting with a C.
April 28, 2010 at 3:41 pm
subversivesewer
I just ordered some black and white striped knit from fabricfairy.com. it’s in the outlet section… they said there’s a small flaw in it. I felt that for the price, it was worth the risk. I’ll be receiving it in the mail soon.
April 28, 2010 at 4:07 pm
Tasia
Ha! Not only did you not buy the fabric you only half-liked but you have a funny story to tell :)
Thanks for sharing! Most stores in my world are either super helpful, friendly and well organized – or the complete opposite. Not a lot of in-between! Personally, I’ll pay a bit more for clean and organized with nicer people. I’ve gone into our version of the store you were just in, and had shop staff that were not only rude, but told me what I was about to make wouldn’t work and I should pick something else! Can you imagine? Way to make a sale…
April 28, 2010 at 6:05 pm
Mary
Hahaha ! good story!
There are a lot of striped knits on marcytilton.com I can’t remember if I saw black and white as I have been searching for navy and white and she had that. I think I saw the black too though.
April 28, 2010 at 7:06 pm
lorrwill
Hey just like the evil b’s at Britex – who treat you like this even if you walk in, pick up what you want and pay for it.
A very good way to get people to never return to your store. Ever.
May 4, 2010 at 2:06 pm
Meredith P
What is it about Britex?! It’s a wonder they sell any fabric at all! And, you can find what they have elsewhere for less. Yes, it’s a lovely store, but couldn’t you people try to crack a smile? I’m from the South, where we make eye contact and say “hi” on the street. Perhaps I’m expecting too much, but the rest of SF isn’t like Britex.
April 28, 2010 at 9:03 pm
Anonymous
The lady in the montreal fabric shop must have learned her trade in my local fabric shop. Funny, I didn’t realise she had emigrated – I must have missed the celebration.
My sister lived in Montreal for a while. She spoke french quite well, but found that many francophones would still reply to her in english. Eventually someone explained to her that some quebecoise have a bit of a complex about Canadian-French vs French-French, had mistaken her beautiful accent as French-French, and declined to demonstrate their own Canadian-French.
Curious.
April 29, 2010 at 5:24 am
Auntie Allyn
Sigh . . . this is why I do more and more business over the internet and less with brick-and-mortar stores. I know that salespeople are losing their jobs due to internet sales, but dammit, at least TRY to be PLEASANT and available/accessible and interested when I come into your store!! There was a time when you had to put up with indifference from salespeople, but those days are over, as far as I’m concerned.
I have experienced the “fabric regret” on occasion, pining away about yardage not purchased, but yeah, you eventually do get over it.
April 29, 2010 at 4:16 pm
Cindy
Maybe you do, but I NEVER do. I’m still kicking myself for letting an unbelievably luscious charcoal grey and deep red wine plaid go twenty years ago! Having that memory, of course, makes me buy waaaay too much out of fear that I’ll repeat the regret cycle. Makes for great depth in the stash, though.
April 29, 2010 at 5:47 am
LindaP
I think there must be some kind of rule that you must be rude to work in a fabric shop. We only have one in town. The big box Joann’s. You would think you was asking for the ladies to give you their first born when you ask for some fabric to be cut! Rolling eyes, heavy sighs, etc..
Unfortunately, unless I want to order fabric online, the only other choice I have is a couple of shops that have just quilting fabric.
Linda
April 29, 2010 at 7:50 am
JJ blouse: Inspiration where you least expect it « The Selfish Seamstress
[…] the sewing windfall. Not only did I come back with a beautiful satin, a stunning leopard print, and a funny story, I think I may have also found the inspiration necessary to rescue my boring Swiss dot JJ blouse, […]
April 29, 2010 at 11:08 am
Hoosiermama
Maybe rude sales clerks are something genetic about being/speaking French. When I was in France for several months many years ago, rude sales people were standard. They managed to give you the impression that they were doing you a huge favor by bothering to take your money. Of course I have no way of knowing if they acted that way with French people or just toward American students who had the nerve to mangle their language as best they could, but the friendly attitude Americans expect (“the customer is always right”) did not seem to have made it to French retail.
April 29, 2010 at 2:58 pm
sixthofdecember
As a Montrealer I get freaked out when I shop in Ontario or the States where salespeople come up and talk to me! and say ‘hello’! and ‘how can I help you’! Creeeeeepy… Really, though, it’s kind of expected here that sales people will leave you alone unless you ask for help. Most places I shop at are crafty, artsy, with a cat or two wandering around, so it never feels cold; unless I make the move and ask for help as a customer, though, I’m just sort of welcome to do as I please. I do say bonjour and au revoir – which has always been returned graciously. Grouchy fabriclady – well, there’s one in every crowd. I’m up on St. Hubert often enough to be considered a regular at my favourite shops, I must have missed this charmer! As for fabric nostalgia – I try to adopt a no regrets policy, which, added to a fairly shaky stashbuster resolution keeps me from pining over missed opportunities.
April 29, 2010 at 3:18 pm
Hoosiermama
I’ve thought about it some more and have decided that fabriclady’s malicious attitude stems from something far more nefarious than being a Francophone: she doesn’t like fabric! It explains everything.
April 30, 2010 at 7:45 am
amber
I reality I would have had the same reaction you had, but I would have loved it if you had given her the stink eye right back. What a brat!